What Our Clients Say

• "Ryerson Healthcare Consultants helped our organization improve patient satisfaction, expedite patient throughput and strengthen our bottom line. In the first month, the patient satisfaction rating for the Emergency Department went from 12% to 68% and is now in the mid-90s. At the same time, the Left Without Being Seen rate has decreased and is now almost non-existent. Revenue has increased substantially. High patient satisfaction is the only way to compete."

  J. Patrick Murray - Chief Executive Officer - Peterson Regional Medical Center
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  "Ryerson's comprehensive approach to process improvement made all the difference. We have worked with other consultants in the past and because their approach was isolated, we didn't see the desired results. The Ryerson team looked at everything during the assessment and came back with an action plan for process improvement for every staff team involved. And they were available to help implement the changes. That's the difference in their service. They made course corrections right there with us. They were equally focused on recommendations and implementation."

  David Darden - Chief Executive Officer - Clinch Valley Medical Center
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  "VHHA Services is always looking for innovative resources that help Virginia Hospital & Healthcare Association (VHHA) member hospitals and health systems enhance the delivery of quality patient care. As an endorsed partner of VHHA, Ryerson Healthcare Consultants consistently delivers on that commitment by helping our member organizations optimize ED operational efficiencies that improve the overall patient experience."

  David Jenkins - Vice President - VHHA Services
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  "Ryerson helped us restructure the whole surgical charging process. Under their guidance, we restructured the charges so we are recouping costs more accurately. That single change in procedure enhanced revenue significantly."

  Rob Hritz - Controller - Alliance Community Hospital
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  "A big reason Ryerson Healthcare Consultants is so effective is they understand the whole picture as it relates to patient flow through the ED. We asked them to help us overcome challenges associated with our under-coding of ED records, and they quickly identified additional areas where improved performance would help us significantly. We have succeeded in improving our main area of concern -- getting ED record-coding up to speed -- and we improved our performance in ED patients' arrival at medical screening and examination. While work remains, these successes have been accomplished in a brief period of time thanks to the thoroughness and experience of Ryerson's people."

  Robert Marquardt - Chief Executive Officer - Fairmont General Hospital